Last updated: July 16, 2026
Gangeshwar Astro Vision is committed to providing high-quality Vedic astrology reports, expert consultations, and authentic spiritual products. Because our digital reports and consultations are personalized and custom-generated for each user, we operate under strict cancellation and refund policies. Please read this policy carefully before purchasing any services or products from https://gangeshwarastro.com.
2.1 Astrology Reports & PDF Downloads
- Personalized Nature: All digital PDF astrology reports (such as Horoscopes, Kundli Analysis, and Vastu Reports) are custom-generated based on the birth inputs (date, time, and location) you provide.
- Non-Refundable: Once you place an order and our system processes the request to compile your report, the order is considered final. Personalized astrology reports are non-refundable, and we do not issue refunds for reports that have already been generated.
- Incorrect Birth Details: If you realize you submitted incorrect birth details, please email us immediately at care@gangeshwarastro.com. If the report has not yet been generated, we will update your inputs. However, if the report has already been generated, a new purchase will be required.
2.2 Question Credits
- Usage Policy: Question Credits allow you to submit queries to our astrologers through your user dashboard.
- Refund Exclusions: Question credits are non-refundable once purchased. Unused credits remain valid in your account until their expiration date. If an astrologer has reviewed and replied to your question, the credit is considered fully used and is ineligible for a refund.
- Cancellations: You cannot cancel or withdraw a question once it has been submitted to the astrologer queue.
2.3 Consultation Bookings
- Rescheduling: If you need to reschedule a live consultation session, you must notify us at care@gangeshwarastro.com at least 24 hours before your scheduled appointment time.
- Late Cancellations & No-Shows: If you cancel your booking less than 24 hours in advance, or do not attend the scheduled live session, the session will be treated as completed. In these cases, the booking fee is non-refundable, and you will not be eligible for a complimentary reschedule.
- Service Outages: In the rare event that our astrologer is unavailable due to an emergency or system issue, we will offer you a full refund or a complimentary rescheduled session.
Spiritual items purchased through our online store (gemstones, Rudraksha, and yantras) are eligible for return or replacement under specific conditions.
3.1 Order Cancellation
You can cancel an order for a physical product within 12 hours of purchase, provided the item has not yet been packed or shipped. To cancel, please email us at care@gangeshwarastro.com. Once an item is handed over to the courier service, the order cannot be cancelled.
3.2 Damaged or Defective Items
We verify the quality of all gemstones, Rudraksha, and yantras before shipping. If your item arrives damaged, chipped, or broken due to transit, you must contact us at care@gangeshwarastro.com within 48 hours of delivery. Please include your order number and clear photos of the damaged item and packaging.
3.3 Wrong Product Received
If you receive a product that does not match your order confirmation, notify us within 48 hours of delivery at care@gangeshwarastro.com. We will arrange a return shipment and send the correct product at no additional cost to you.
3.4 Return Eligibility
To qualify for a return or replacement:
3.5 Return Shipping
The customer is responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping service, as we cannot issue refunds for returned items that are lost in transit.
4.1 Duplicate Payments & Failed Transactions
- Duplicate Charges: If your account is charged twice for a single order due to a technical glitch, please contact us at care@gangeshwarastro.com with transaction receipts. We will verify the double payment and issue a full refund for the duplicate transaction.
- Failed Transactions: If your payment fails but funds are deducted from your account, the deduction is typically held by your bank or the payment gateway. These funds are usually reverted to your account automatically within 5 to 7 business days.
4.2 Refund Timelines
Once we approve a refund (such as for duplicate charges, cancelled physical orders, or damaged products), the transaction will be processed back to your original payment method.
4.3 Replacement Policy
If a physical product is eligible for replacement (e.g., due to transit damage), we will ship the replacement item within 3 to 5 business days of receiving and verifying the returned product at our facility.
For any questions, returns, cancellations, or refund requests, please contact our support team:
Gangeshwar Astro Vision
Website: https://gangeshwarastro.com
Email: care@gangeshwarastro.com