Privacy Policy

1. Introduction

Gangeshwar Astro Vision ("we," "our," "us," or the "Company") operates the website https://gangeshwarastro.com (the "Website" or "Platform"). We are committed to protecting the privacy of our users ("you," "your," "User," or "Client"). This Privacy Policy describes how we collect, use, store, process, and disclose your information when you access or use our online Vedic astrology services, purchase spiritual products, buy question credits, download digital PDF reports, or read our blogs. By accessing or using our services, you signify that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal and technical information to provide, maintain, and optimize our services.

2.1 Personal Information
When you register an account, purchase products, or contact customer support, we collect the personal details you voluntarily provide. This includes your full name, email address (care@gangeshwarastro.com), telephone number, billing address, and physical shipping address.

2.2 Birth Details
To generate personalized Vedic astrology calculations, birth charts (Kundli), compatibility reports, and digital forecasts, we require accurate astronomical coordinates. We collect your date of birth, time of birth (specifying AM/PM), and city, state, and country of birth. You are responsible for ensuring the accuracy of these inputs.

2.3 Payment Information
All payments are processed securely through PCI-DSS compliant third-party payment gateways (including Stripe and Razorpay). We do not collect, store, or process raw credit card numbers or bank credentials on our systems. The payment gateways capture transaction metadata, billing addresses, payment status, and localized payment methods.

2.4 Device and Usage Information
We automatically collect technical data when you browse our Website. This includes your IP address, browser type, operating system version, referring URLs, pages visited, access timestamps, and general location details derived from your IP address.

2.5 Cookies and Tracking Technologies
We use cookies to maintain your active session, store your display currency preferences (INR, USD, GBP, AUD), and track cart items. You may adjust your browser settings to reject cookies; however, doing so may disable or degrade certain features of our Website.

2.6 Analytics
We employ analytics tools to analyze website traffic, identify popular astrology blog topics, and optimize user navigation. This data is collected in aggregate to help us improve service delivery.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To generate and deliver your personalized digital PDF astrology reports.
• To facilitate chat consultations and answer submitted queries via our Question Credits system.
• To fulfill, pack, and ship physical products (gemstones, Rudraksha, yantras) to domestic and international shipping addresses.
• To manage user accounts, authenticate logins, and secure user dashboards.
• To process payments, verify transactions, prevent fraudulent activity, and generate tax invoices.
• To send service-related notifications, including purchase confirmations, report download links, and chat alerts.

4. Marketing Communications

If you opt into our newsletter or subscribe to updates, we may send you occasional promotional emails regarding new spiritual products, blog posts, or special discounts. You may opt out of these marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at care@gangeshwarastro.com.

5. Data Security

We implement industry-standard administrative, physical, and electronic security measures to safeguard your personal data. All data transmissions containing sensitive details (such as login credentials, birth coordinates, and checkout inputs) are encrypted using Transport Layer Security (TLS/SSL) technology. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

6. Third Party Services

We share necessary information with trusted third-party service providers to perform operations on our behalf. These include payment gateways, shipping and logistics carriers, transactional email dispatchers, and domain hosting analytics. These parties are contractually bound to access and process your information only to execute their designated tasks and are prohibited from using it for any other purpose.

7. International Users and Transfers

Gangeshwar Astro Vision serves both domestic (India) and international clients. By using our Platform, you acknowledge and agree that your data may be transferred to, stored, and processed in databases located outside your home country, where data protection laws may differ from those in your jurisdiction.

8. Data Retention

We retain your personal details, birth profiles, and transaction records for as long as your user account is active, or as required to fulfill our service delivery obligations, comply with legal requirements, resolve disputes, and enforce our business agreements.

9. User Rights

Depending on your geographical location (such as India, the EU under GDPR, or other international jurisdictions), you may possess specific rights regarding your personal data. These rights may include:

• The right to access and receive a copy of the personal data we hold about you.
• The right to correct inaccurate, incomplete, or outdated personal information.
• The right to request the deletion of your account and personal details from our active databases.
• The right to withdraw consent for marketing or data processing activities at any time.

To exercise these rights, please submit a written request to care@gangeshwarastro.com.

10. Children's Privacy

Our services are designed for individuals who are at least 18 years of age. We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with birth details or personal information, please contact us immediately at care@gangeshwarastro.com so that we can purge the data from our records.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Gangeshwar Astro Vision
Website: https://gangeshwarastro.com
Email: care@gangeshwarastro.com